# How to get Computer Help

How to make a ticket for the PS Helpdesk.

# Creating a Ticket

#### Having computer trouble?

Open a ticket by emailing <pshelpdesk@uci.edu> or going to [https://ps.uci.edu/pshelpdesk](https://ps.uci.edu/pshelpdesk)

- - Make sure to **describe** the problem you are having.  
        For example, instead of saying "Computer broken", say "Computer will not turn on".
    - **When** did the problem start happening?
    - **Where** are you located and when are you in the office for us to swing by, if necessary? We will try to accommodate your schedule to the best of our ability.
    - What **Operating System** are you using? Windows, Mac, Linux, etc
    - Can you consistently **reproduce** the problem?
    - Take a **screenshot** of any errors you see, including the URL if there is a webpage. If you are emailing <pshelpdesk@uci.edu>, attach the screenshot to your email. If you used the self-service link [https://ps.uci.edu/pshelpdesk](https://ps.uci.edu/pshelpdesk), click the attach button at the bottom to attach your screenshot.

**<span style="text-decoration:underline;">Example Ticket Below:</span>**

**Short Description (email subject):**

Can't access PS Website

**Long Description (email body):**

I can't connect to https://ps.uci.edu since yesterday, 8-23-23. Every time I refresh the page, I get an error message saying permission denied. I'm in RH 152 and will be available between 1PM-3PM Monday through Wednesday.

Here's a screenshot:

[![image.png](https://knowledge.ps.uci.edu/uploads/images/gallery/2023-08/scaled-1680-/I4CNeIlbxHdRFq6Z-image.png)](https://knowledge.ps.uci.edu/uploads/images/gallery/2023-08/I4CNeIlbxHdRFq6Z-image.png)