# Cisco VPN (Troubleshooting)

# Install

[https://uci.service-now.com/sp?id=kb\_article\_view&sysparm\_article=KB0012170](https://uci.service-now.com/sp?id=kb_article_view&sysparm_article=KB0012170)

# Popup Window Problems

#### Possible Ways to Fix:

- #### If the popup window for login disappears, check the browser auto-popup settings.
- #### [https://community.cisco.com/t5/vpn/issues-with-embedded-anyconnect-web-bbrowser-and-webview2/td-p/4756802](https://community.cisco.com/t5/vpn/issues-with-embedded-anyconnect-web-bbrowser-and-webview2/td-p/4756802) (Reinstall Microsoft WebView)
- #### Delete all files and folders under the following path, where **\[USER NAME\]** is the name of your local user account:  
    
    
    #### *C:\\Users\\**\[USER NAME\]**\\AppData\\Local\\Cisco\\Cisco AnyConnect Secure Mobility Client\\\*.\**

# Issues

1. If login popup disappears, change default browser: Microsoft Edge or Safari could be blocking the login pop-up.  
    You may also need to whitelist the site vpn.uci.edu in your browser popup settings.  
    [![image.png](https://knowledge.ps.uci.edu/uploads/images/gallery/2024-03/scaled-1680-/404vBCwPuxbDw3bh-image.png)](https://knowledge.ps.uci.edu/uploads/images/gallery/2024-03/404vBCwPuxbDw3bh-image.png)
2. If the VPN client seems to no longer be working, check to see if it is allowed to run in the background.  
    [![image.png](https://knowledge.ps.uci.edu/uploads/images/gallery/2024-03/scaled-1680-/DDfy9t3Xz2rsrnOh-image.png)](https://knowledge.ps.uci.edu/uploads/images/gallery/2024-03/DDfy9t3Xz2rsrnOh-image.png)

# Uninstalling Cisco VPN

1. First, run the Cisco Secure Client application

To obtain the UCI cisco secure client, go to

[ oit.uci.edu/vpn](https://uci.service-now.com/sp?id=kb_article_view&sysparm_article=KB0012170)

[![download cisco client.png](https://knowledge.ps.uci.edu/uploads/images/gallery/2025-03/scaled-1680-/wEPJqqbvgx5wv5mE-download-cisco-client.png)](https://knowledge.ps.uci.edu/uploads/images/gallery/2025-03/wEPJqqbvgx5wv5mE-download-cisco-client.png)

2\. Once you download cisco secure client, run the "un-install cisco secure client"

[![Screenshot 2025-03-03 at 10.29.54 AM.png](https://knowledge.ps.uci.edu/uploads/images/gallery/2025-03/scaled-1680-/PLvr9Yr1MIcNO7LN-screenshot-2025-03-03-at-10-29-54-am.png)](https://knowledge.ps.uci.edu/uploads/images/gallery/2025-03/PLvr9Yr1MIcNO7LN-screenshot-2025-03-03-at-10-29-54-am.png)

<span style="color:rgb(186,55,42);">**3. Open up the terminal program on your mac. You can search and find the "terminal" by click on the magnifying glass on the top right of your screen.**</span>

Then run these commands in Terminal to completely remove all remaining Cisco Secure Client files:

```
sudo rm -rf /Library/Application Support/Cisco
sudo rm -rf /opt/cisco*
sudo rm -rf /Library/LaunchDaemons/com.cisco*
```

4\. Restart your computer

5\. Install the Cisco Secure client and follow OIT's instructions

[https://uci.service-now.com/sp?id=kb\_article\_view&amp;sysparm\_article=KB0010200](https://uci.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010200)